Policy Pages
Policy Page
Welcome to Veyra ! We value your trust and are committed to transparency, security, and customer satisfaction. Please review the following policies which govern your use of our website and outline your rights and responsibilities as a customer.
1. Privacy Policy
At Veyra, we prioritise your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Information We Collect:
• Name, email, phone number, shipping and billing address.
• Payment information via secure third-party payment processors.
• Browsing data through cookies and analytics tools.
How We Use Your Data:
• To process and fulfill your orders.
• To communicate with you regarding your order status, promotions, and updates.
• To improve our website and marketing efforts.
Sharing of Data:
• We do not sell your data.
• Data is shared only with secure third-party service providers (payment gateways, shipping companies, etc.).
Cookies and Tracking:
• We use cookies to enhance user experience and analyze traffic.
• You can manage or disable cookies through your browser settings.
Data Protection:
• Your data is encrypted and stored securely.
• Access is limited to authorized personnel only.
Opt-out:
You can unsubscribe from our promotional emails anytime.
For full details, visit our Privacy Policy Page.
2. 📄 Terms of Use
By accessing our website, you agree to the following terms and conditions:
General Use:
• You must be at least 18 years old to authorise payments through our site.
• Do not misuse or attempt to disrupt the website.
Product Availability:
• All products are subject to availability and may be withdrawn at any time.
Refunds and Returns:
• See our Refund Policy below for full details.
Shipping:
• See Shipping Policy below for information on delivery times, costs, and restrictions.
Disclaimer:
• We strive for accuracy but do not warrant that product descriptions or other content are error-free.
Changes:
• We reserve the right to modify these terms at any time.
3. Refund Policy
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help and provide you with the best solutions.
Returns:
• You have 7 days from the delivery date to request a return.
• Items must be unused, in original packaging, and in resellable condition.
Non-Returnable Items:
• Sale items, perishable goods, and personalised products.
Refunds:
• Once we receive your returned item, we will inspect it and notify you of the approval status.
• Approved returns will be refunded to your original payment method within 3-5 business days.
Exchanges:
• Exchanges are subject to availability. Contact us at veyraonline@gmail.com to initiate.
4. Contact Information
For support, questions, or concerns, please reach out to us:
• Email: veyraonline@gmail.com
• Phone: 8208388668
We aim to respond within 12-24 business hours.
5. 🚚 Shipping Policy
Shipping Options:
• Standard, Express, and International shipping available.
Costs:
• Calculated at checkout based on location and delivery speed.
Processing Time:
• Orders are processed within 1–3 business days.
Delivery Times:
• Domestic: 3–7 business days.
• International: 7–21 business days (may vary by country).
Restrictions:
• We do not ship to P.O. boxes or restricted countries.
Tracking:
• You will receive a tracking number via email once your order is shipped.
6. Taxes
We comply with applicable tax laws in all jurisdictions.
Sales Tax:
• Applied where required by law and calculated during checkout.
International Duties & Taxes:
• Customers are responsible for customs fees and import taxes in their country.
7. Cookies & Tracking Policy
Our site uses cookies to:
• Enhance your shopping experience.
• Analyze traffic and usage patterns.
• Show relevant ads via retargeting platforms.
Your Choices:
• You can manage cookies through your browser or opt out of tracking via the settings or by visiting [opt-out link].
8. Accessibility
We strive to make our website accessible to everyone, including users with disabilities.
• Our site follows standard accessibility practices (WCAG).
• If you encounter issues accessing any part of our site, please contact us at veyraonline@gmail.com.
9. Where to Find These Policies
• Footer Links: Available on every page of our website.
• During Checkout: Refund, shipping, and terms are linked.
• Sign-Up Forms: Our Privacy Policy is linked near all forms requesting personal information.
10. Maintaining Our Policies
• We regularly update our policies based on changes in law and our business practices.
• We recommend reviewing them periodically.
• For legal accuracy, we may consult with licensed professionals.
By shopping with Veyra, you agree to these policies. Thank you for choosing us!